Leading With Service

The depth and breadth of Viewsat’s capability is well established, and the quality and reliability of its broadcast solutions beyond doubt. And, as the brand continues to conquer new markets, its outright commitment to world-class customer service and care will continue to be its key differentiator.

By treating customers as partners – understanding their needs and ambitions through up-to-the-minute market knowledge and continuous dialogue – Viewsat has become synonymous with affordable but highly robust services, and a passion for connecting customers with their target audiences.

Viewsat’s global platform and comprehensive broadcast portfolio meets a growing demand for complete workflow management, and the business continues to re-invest in tomorrow’s technology to maintain its position at the industry’s top table. As such, it can provide fully managed services and playout, satellite broadcasting, pop-up channels, OTT and social media streaming, live broadcasting, contribution, turnaround and infrastructure. But as Viewsat seeks greater share of a highly competitive European market, it will lead with the all-important quality of service that supports that portfolio.

This September, Viewsat will launch VS Play, a complete range of flexible playout solutions, which can be cloud-based or hosted locally, and manage highly complex channels featuring live events, regional variations and advanced on-screen graphics as well as pre-recorded content. Customers will have the option to manage VS Play themselves, with on-call support, or have Viewsat manage it as a fully end-to-end service. Importantly, VS Play integrates seamlessly with Phoenix 7 – a preferred traffic, scheduling, linear & non-linear programme planning and EPG schedule solution among leading broadcasters. What’s more, Viewsat’s software is expertly configured and updated as standard, and can be used on or offline.

To connect customers with their target audiences so effectively, Viewsat continuously monitors and projects consumer preference and demand. This rich insight, when combined with high reliability and excellent service standards, merely strengthens the brand’s proposition.

Historically, Viewsat has been perceived as focusing on digital satellite services to broadcasters in the Middle East, North and sub-Saharan Africa, Asia and North America. While these markets remain integral to the brand’s success, its confirmed ‘any platform, anywhere’ status and the imminent launch of VS Play prime the brand for further expansion and diversification closer to its UK base.